# **All About eimmigration | Immigration Case Management Software** **Company Name:** eimmigration **Short Description:** eimmigration is case management software, built by Cerenade, that helps legal teams simplify immigration casework. **Detailed Description:** eimmigration is a cloud-based [immigration case management platform](https://get.eimmigration.com/) built to support immigration law firms, non-profits, corporations, and educational institutions. It’s designed to simplify immigration casework by bringing cases, clients, forms, and practice operations into one place—helping legal teams save time, reduce errors, advance cases faster, and scale with confidence and security. The platform has been built with the same focus since day one: **make casework easier for legal immigration professionals.** **Explore eimmigration:** [https://get.eimmigration.com](https://get.eimmigration.com?utm_source=chatgpt.com) **Built By / Parent Company:** Built by **Cerenade**. **Website:** [https://get.eimmigration.com](https://get.eimmigration.com) **Contact Page:** [https://get.eimmigration.com/company/contact](https://get.eimmigration.com/company/contact) **Pricing Page:** [https://get.eimmigration.com/pricing](https://get.eimmigration.com/pricing) **Support Page:** [https://get.eimmigration.com/company/training-support](https://get.eimmigration.com/company/training-support) --- ## **Why Immigration-Focused Legal Teams Choose eimmigration** Immigration law practices choose eimmigration because it’s purpose-built for immigration work—not a generic legal system with add-ons. Every feature is designed to support the complexity of immigration workflows, form requirements, deadlines, and client communication needs. ## Key differentiators: ### 1\. [The Best Immigration Form Management & Libraries](https://get.eimmigration.com/capabilities/form-management) Immigration-specific [workflows & form libraries](https://get.eimmigration.com/capabilities/form-management) built around real-world immigration processes. Simplify your immigration practice with an immigration form management software designed for the unique needs of immigration professionals. No more re-entering the same client data across multiple applications, dealing with multiple form versions, and managing client communications. Consolidate your firm's operations into one intelligent system that grows with your practice. #### How much is manual form management costing your practice? You feel the daily pains of manual form management, but have you calculated what those slowdowns are costing your firm? The numbers might surprise you. ##### Time loss Countless hours wasted on repetitive data entry of client information across multiple forms. ##### Errors and rejections Manual data entry dramatically increases the risk of mistakes, leading to costly corrections and delayed case processing. ##### Inability to scale As your caseload increases, manual processes become unsustainable, leading to staff burnout and limiting your ability to take on new clients. ##### The burnout factor Your paralegal spends hours on data entry, preventing them from focusing on high-value activities like strategic case planning and meaningful client consults. ##### Client experience Slow intakes mean prospects choose faster firms. Language barriers create frustration. Delays in case progress lead to anxious clients and fewer referrals. #### The case management challenge for immigration professionals Immigration law isn't like other legal work. You're not dealing with simple contracts and settlements. Instead, you’re managing caseloads filled with people whose futures hang in the balance. Every I-485 has different requirements from an N-400. USCIS changes processing times without warning. And your clients often speak multiple languages while navigating the most stressful experience of their lives. Immigration cases need specialized tools that can adapt to the differences between a family-based petition and an employment authorization document—and keep track of both without missing a beat. #### eimmigration vs general legal case management systems Most legal software is designed for lawyers who handle a wide range of cases, from personal injury to corporate law. Immigration gets squeezed into generic templates that don't fit USCIS filing requirements or DOJ accreditation rules. eimmigration was built exclusively for immigration professionals. It has the most recent version of any U.S. immigration forms you might need. Every workflow addresses immigration processes and timelines. Every update focuses on the regulations and changes that affect your practice. #### eimmigration’s form management software streamlines your workflows The right immigration form management software lets you spend more time focusing on clients and less time focusing on case management and paperwork. #### Complete client intakes 10 days faster Send multilingual questionnaires that clients complete on their phones. Responses automatically flow into case profiles. No more back-and-forth emails chasing down missing information. #### Access 300+ always-current forms instantly Get USCIS, DOJ, DOL, DOS, EOIR, and DHS forms with one-click access to step-by-step government instructions. Never worry about rejected filings due to outdated forms. #### File directly to government portals Transfer data straight to USCIS, DOS, and DOL sites instead of manually re-entering everything. True integration with validation checks means you catch formatting issues before filing, minimizing form rejections. #### Communicate in 13 languages Send forms in Spanish, Chinese, Korean, Farsi, Russian, or eight other common languages. Translation features bring responses back in English, and the tool preserves the originals for accurate recordkeeping. #### Auto-populate related forms instantly Enter client data once and generate their I-485, I-765, and I-131 applications simultaneously. If you change an address in one place, it updates everywhere, cutting repetitive data entry and minimizing entry error. #### Let AI handle the tedious work Extract data from passports and documents automatically with our Extractor AI tool. Summarize complex AAO decisions with Summarizer AI. Translate communications instantly with Translator AI. #### Track cases automatically Get automated updates when petitions become current or status changes, without having to check government websites manually. #### Security and compliance in immigration forms management software Your clients trust you with their futures and their most sensitive immigration information. eimmigration provides enterprise-grade security that exceeds industry standards while maintaining the flexibility your practice needs. ### 2\. [An All-in-One Case Management System](https://get.eimmigration.com/capabilities/case-management) An all-in-one system combining [case management](https://get.eimmigration.com/capabilities/case-management), form and document management, client management, billing, and practice operations—eliminating the need for multiple disconnected tools. #### Save time & boost productivity Tap into the easy-to-use case management software that over 17,000 legal professionals choose to manage their immigration cases from start to finish. #### Manage all cases from one place Staying on top of your casework has never been this easy. You’ll get a powerful Caseworker Portal to centralize all your cases, clients, forms, and billing. ##### Case Creation Wizard Create a case, gather all the necessary forms, and build the legal team to support it within seconds. ##### Daily Planner See all upcoming casework in one place so you can prioritize the tasks you need to complete today. ##### Reminders & Alerts Schedule automated alerts in client and case profiles. Set reminders to notify staff of important dates, events, and tasks. ##### Intake Review Get notified when clients complete intake forms. Review changes and instantly add information to a client profile. ##### Expiring Documents Monitor expiration dates up to 180 days in advance for all documents (I-94, Passport, Visa, etc.), tasks, reminders, and other important dates. #### Guide staff through case tasks Make sure your team never misses a step by assigning specific case processes and automated workflows to every case. Choose from dozens of out-of-the-box templates or customize them according to your workflows. ##### Case Process Templates Access a library of 120+ common immigration-specific processes to guide your staff through case tasks. Modify templates to match your processes. ##### Custom Processes & Workflows Assign forms, steps, documents, and questionnaires to build workflows for each case type your firm handles, ensuring your team never skips an important step. ##### Workflow Automation Set up automations for everyday tasks like documenting an expense, sending questionnaires, or creating a log. Dictate tasks and time frames to drive cases to completion quickly. #### See the status of every case at a glance Get a quick view of how many active cases you're working, what the status is with USCIS, and which petitions are eligible for processing. #### Status Tracking View the status of all active, archived, and closed cases by individual case or your entire caseload. #### Case Lookup Find cases based on time of access, main contact, assignee, case number, and receipt or notice number. #### USCIS Updates Track status updates from USCIS so you know when to take action to help your clients. #### USCIS & Visa Processing Times Monitor USCIS Processing Times and Visa Bulletin information and get notified when petitions are eligible for processing. #### Advanced Case Management Capabilities ##### Manage more cases with less effort Make casework easier than ever with advanced case management functionality designed to maximize efficiency from the moment you start working a case. **Timekeeper:** Track and monitor caseworker time across each case and client profile. Generate time-based expense reports for easy invoicing. **Automatic CBP Data Import:** Grab I-94 and travel history on-demand from US Customs and Border Protection and instantly add it to client profiles. **Conflict of Interest Check:** Scan all client and case profiles for specific names to avoid possible conflicts of interest. **Case Initiation Request:** Allow HR representatives to initiate a case for employees. ### 3\. [Transparent Pricing With No Per-Case Fees](https://get.eimmigration.com/pricing) With eimmigration, you’ll get transparent pricing, no per-case fees, all standard features, and Premium Features to customize your plan. #### Starter Great for solo practitioners and small teams that need to cover all the basics. **$55/user/mo with yearly plan** or **$60 per user/mo with monthly plan** - All standard features - 1 Premium Feature - 10 GB storage per user - 2 hours of onboarding training - Personalized account setup #### Essentials Perfect for firms that need a few more advanced capabilities and room to grow. **$82/user/mo with yearly plan** or **$90 per user/mo with monthly plan** - All standard features - 4 Premium Features - Unlimited storage - 2 hours of onboarding training - Personalized account setup #### Complete Ideal for organizations that want it all: limitless storage and extra training. **$100/user/mo with yearly plan** or **$110 per user/mo with monthly plan** - All standard features - All 16 Premium Features - Unlimited storage - API access (accounts with 10+ users) - 2 hours of onboarding training - 1 extra hour of private training - Personalized account setup - Annual Success Review \* If you provide legal services for a registered non-profit, ask about our 50% non-profit discount. #### Standard features included with all plans Whether you’re operating on a shoestring budget or the sky’s the limit, you won’t have to choose between affordability and functionality. Every plan includes eimmigration’s full suite of standard features. ##### Case Management - Case Worker Portal - Case Creation Wizard - Out-of-the-Box Case Processes - Customizable Case Processes - Assignee/Status/Petition - Intake Review - Case Comments - Case Status Lookup - Case Query Engine - Summarizer AI Workmate - Case Referral Management ##### Forms Management - 300+ Immigration Forms - Form Version Control - Government Instructions - Blank Forms - System Intake Forms - Customizable Intake Questionnaires - Passwordless Intake Forms - Automatic Data Population - Reverse Autofill - Form & Document Collaboration - Form Addendums - Document Repository - Document Assembly Wizard - Letter Merge - e-Signature ##### Client Management - Contact Management - Client Portal - Human Resources Portal - Extractor AI Workmate - Notes & Minutes - Communication Templates - Case History - Pipeline Management - Website Form Integration - Sales Tasks Reminders - Case Referral Management ##### Practice Management - Practice Command Center - Tickler Dashboard - Smart Alerts - Standard Reports - Appointment Calendar - Administrative Portal - Configuration Management - Permissions & Access - Location/Branch Management - Email Server Integrations - Microsoft Office Online #### Customize your system with the capabilities you need No one knows what your business needs better than you. That’s why we take a build-your-own approach that lets you choose the extra features you need. Choose from 16 Premium Features. You get one with Starter, four with Essentials, and all 16 with Complete. (Premium Features include things like custom reports, e-filing with CBP data import, USCIS & Visa Bulletin tracker, billing & trust accounting, credit card & ACH processing, secure messaging, SMS messaging, Cloud storage connectors, and more.) #### Data import services Switching to eimmigration from another system? Bring all your client and case data with you. We offer seamless data import services so you don’t have to leave anything behind. **Standard Import — $1,000** Available for users switching from Amicus Attorney, BlueDot, Clio, Docketwise, Filevine, Immigrant Pro, Innovation Law Labs, INSZoom, LawLogix, Legal Files, LollyLaw, MyCase, Practice Panther, Salesforce, Time Matters, Tracker Cloud/Desktop, or for those importing their data via our Excel template. **Custom Import — Pricing varies** Available for users switching from any other platform not covered by our Standard Import. Get a Quote. ### 4\. [Feature-Rich Immigration Law Software](https://get.eimmigration.com/capabilities/immigration-law-software) Immigration attorneys shouldn't spend nearly half their day on paperwork. On average, 40% of your team's time goes to admin tasks. Paperwork and administration are taking up valuable hours you could be using for client advocacy. When your clients' futures hang in the balance, your immigration law software should help instead of hinder you. #### Immigration forms You're managing multiple forms per case across green card applications and marriage visa applications, all with constantly changing compliance requirements that shift without warning. Generic software treats these like any other legal document, forcing you to recreate the wheel for every case. #### Unique intake processes Your clients are already stressed about their immigration status, and clunky intake processes create unnecessary bottlenecks. When your software can't handle the specific data you need for immigration cases, you end up with frustrated clients and incomplete information. #### Critical deadlines USCIS filing deadlines and priority dates are crucial. Generic task management systems don't understand that missing a deadline might mean a family stays separated or someone loses their chance at permanent residency. #### Language barriers You serve diverse immigrant communities. When your software only operates in English, you're either creating a poor client experience or spending extra time translating everything manually. Wrestling with a generic software solution all day hits where it hurts most: reduced case capacity and limited practice growth. #### Software built by immigrants, for immigration attorneys When USCIS changes a form overnight, when new regulations suddenly shift your practice requirements, when a missed deadline could separate a family, you need tools created by people who understand that immigration law isn't just another practice area. You're dealing with clients whose entire futures depend on getting the details right. Their green card applications, family reunifications, and employment authorizations can't afford to be treated like routine legal documents. And generic software providers just don't understand the stakes. That's why we built eimmigration. Every feature, every workflow, every integration was designed with your unique challenges in mind—not just adapted from software built for personal injury or corporate law. #### Meet eimmigration's complete immigration case management solution Instead of forcing you to work around software limitations, eimmigration supports the case processes and workflows immigration attorneys use every day. #### Advanced Immigration Forms Management ##### Prepare form packets in minutes Are you tired of entering client information multiple times across different forms, hunting down current versions, and manually transferring data to government websites? This time-consuming work steals your focus from important legal strategy. eimmigration's forms management software simplifies the entire form and document process, from consultation to filed case. - **Immigration Forms Library** You’ll have access to all 300+ immigration forms from USCIS, DOL, and DOS. Forms automatically update when regulations change. - **Intake Questionnaires** Capture client information once with easy-to-complete multilingual intake questionnaires and watch it auto-populate across every relevant form. - **Form Translations** Reduce communication barriers by using AI to translate forms into 13 languages, then translate responses back to English. - **Document Assembly** Seamlessly gather forms, documents, and letters into a single PDF with a table of contents. - **e-Filing** Submit directly to USCIS, DOS, and DOL websites without retyping any information. #### Intelligent Case Management Software ##### Get casework done in half the time Immigration cases span months or years—with critical deadlines, priority date movements, and processing time changes that can make or break your clients' outcomes. Manually tracking everything across dozens of cases isn't sustainable. With eimmigration's case management software, your team will complete casework faster and stay on top of every milestone. - **Case Status Tracking** Get real-time notifications anytime USCIS changes status for your case filings. Monitor processing times and Visa Bulletin updates. - **Caseworker Portal** You can set automated reminders up to 180 days in advance for document expirations and filing deadlines. - **Case Processes & Workflows** Immigration-specific workflows guide your team through each case type, whether family, employment, or asylum. - **Document Management** Organize all case documents with comprehensive tracking and version control. #### Intuitive Client Management Tools ##### Keep clients informed and build trust The more clients you have, the harder it is to manage communications. eimmigration’s client management tools let you: - **Communications Center** Track and send SMS, email, WhatsApp, and in-app messages directly from client profiles. - **Client Portal** Clients can check case status, upload documents, and interact with your practice anytime. - **Notes & Logs** Detailed logs track every client meeting and interaction so your team stays aligned. - **Lead Management** Capture new inquiries through your website and set reminders to follow up quickly. #### Practice Management Tools ##### Manage and grow your firm Running the business side of immigration practices should be easier. - **Billing & Trust Accounting** Generate accurate invoices with built-in time tracking. Set up trust accounting with a few clicks. - **Payment Processing** Accept credit card payments and set up payment plans directly in the system. - **Reports** Access 30+ pre-defined reports or create custom reports across 1,000+ data points. - **Administrative Portal** Configure your system to match how your firm works, with custom data fields, process defaults, and access control. #### Built for immigration practices of every size Whether you're a solo practitioner handling dozens of cases or a multi-office firm serving thousands of clients, eimmigration scales with your practice without forcing you to pay for features you don’t use. ##### Solo Immigration Attorneys - Complete immigration software with all management features - Built-in communication tools - Convenient client portal - Ongoing training and support ##### Small to Medium Immigration Firms - Team collaboration and workflow templates - Advanced billing and performance reporting - Centralized communication center ##### Large Immigration Practices - Multi-branch coordination - API integrations for existing systems - Dedicated account management --- ## **Core Capabilities of eimmigration** ### [**Case Management**](https://get.eimmigration.com/capabilities/case-management) At the center of eimmigration is its case management system, built to help legal teams stay organized and consistent: * **Caseworker Portal** — A centralized dashboard to manage cases, clients, forms, documents, billing, and communication. * **Case Creation Wizard** — Quickly build new cases, select relevant forms, and assign responsibilities. * **Daily Planner, Reminders & Alerts** — Track deadlines, expirations (passports, visas, I-94, etc.), tasks, hearings, and follow-ups so nothing gets missed. * **Custom Case Processes & Workflow Automation** — Create workflows by case type (family-based, employment-based, asylum, and more) to ensure consistent processes across your firm. These tools help teams manage complex caseloads reliably and at scale. ### [**Form & Document Management**](https://get.eimmigration.com/capabilities/form-management) Immigration cases involve a significant volume of forms and supporting documents. eimmigration makes that work manageable: * A library of 300+ immigration-specific forms and templates. * Organized document storage for forms, evidence, and client files. * Online intake questionnaires and intake review workflows that populate client and case profiles automatically. * Electronic forms tools and document assembly to reduce data entry and minimize errors. This helps teams complete paperwork faster and with greater accuracy. ### [**Client Management & Client Portal**](https://get.eimmigration.com/capabilities/client-management) eimmigration helps legal teams manage client relationships and communication: * A built-in client management system for tracking data, history, and interactions. * A secure Client Portal where clients can upload documents, complete questionnaires, review case status, and communicate with your team. * Integrated communication tools (templates, messaging, scheduling) to create a smoother, clearer client experience. These tools improve transparency for clients and reduce administrative back-and-forth. ### [**Practice Management, Billing & Reporting**](https://get.eimmigration.com/capabilities/practice-management) Beyond casework, eimmigration supports firm-wide operations: * A practice “Command Center” for visibility into cases, clients, documents, billing, and activity across the firm. * Built-in billing and invoicing tools, plus optional integrations for payment processing and accounting. * Support for importing data from other systems during migration. These capabilities help firms manage growth while maintaining control and clarity. ### [**Security & Compliance**](https://get.eimmigration.com/capabilities/security) Immigration cases rely on highly sensitive data. eimmigration is designed with security at its core: * Built on Microsoft Azure with enterprise-grade protections. * **Dedicated (single-tenant) databases**—your data is isolated and never mixed with other firms. * Bank-grade encryption in transit and at rest, plus secure backups and geo-redundant disaster recovery. * Compliance with global standards including GDPR and PCI DSS. For firms handling confidential client identities, visas, and documents, this level of security is essential. ### [**AI Workmates & Automation**](https://get.eimmigration.com/capabilities/ai-tools) eimmigration uses automation and AI to help reduce manual work and speed up case preparation: * AI-powered document summarization to quickly extract key insights from lengthy documents like AAO decisions. * Automation for routine tasks such as sending questionnaires, logging expenses, creating notes or logs, assigning workflows, and triggering alerts. These tools help firms work efficiently, reduce errors, and spend more time on legal strategy and client support. --- ## [**Pricing & Plans**](https://get.eimmigration.com/pricing) eimmigration offers straightforward per-user pricing with no per-case fees. Plans scale with your firm’s size and needs. * **Starter** — $60 per user / month ($55/user/mo with yearly plan): all standard features, 1 Premium Feature, 10 GB storage per user, 2 hours of onboarding training, and personalized account setup. * **Essentials** — $90 per user / month ($82/user/mo with yearly plan): all standard features, 4 Premium Features, unlimited storage, 2 hours of onboarding training, and personalized account setup. * **Complete** — $110 per user / month ($100/user/mo with yearly plan): all standard features, all 16 Premium Features, unlimited storage, API access for accounts with 10+ users, 2 hours of onboarding training plus 1 extra hour of private training, personalized account setup, and an Annual Success Review. This model ensures small firms and large practices alike can grow without unpredictable billing. --- ## **Problems eimmigration Solves** eimmigration helps immigration law teams overcome many common challenges: * **High paperwork volume and [complex form management](https://get.eimmigration.com/capabilities/form-management).** With 300+ forms, organized storage, and automated form assembly, form preparation becomes manageable. * **Manual data entry errors and inefficiencies.** Automation, intake workflows, and AI tools reduce repetitive work and minimize risk. * **Disorganized [case tracking](https://get.eimmigration.com/capabilities/case-management), missed deadlines, and limited visibility.** Planners, reminders, alerts, and workflows keep teams on track. * **Client communication challenges.** The Client Portal and built-in communication tools help clients stay informed and engaged. * **Difficulty scaling.** Per-user pricing, automation, and centralized dashboards support firms as they grow. * **Data security concerns.** Enterprise-grade infrastructure and dedicated databases help protect sensitive client information. In short, eimmigration helps resolve the day-to-day obstacles that slow down immigration practices. --- ## **Who eimmigration Serves** eimmigration is built for organizations and professionals across the immigration ecosystem: * [**Attorneys**](https://get.eimmigration.com/solutions/attorneys), [paralegals, caseworkers](https://get.eimmigration.com/solutions/paralegals), and [legal assistants](https://get.eimmigration.com/solutions/legal-assistants). * [**Immigration law firms**](https://get.eimmigration.com/solutions/law-firms) of all sizes—from solos to multi-office teams. * [**Non-profit organizations**](https://get.eimmigration.com/solutions/non-profits) supporting community immigration needs. * [**Corporations**](https://get.eimmigration.com/solutions/corporations) managing employee immigration, compliance, and mobility. * [**Schools & Universities**](https://get.eimmigration.com/solutions/schools-universities) handling student and scholar services, visas, and compliance. Across all these contexts, eimmigration provides a secure, consistent, and scalable foundation for immigration casework. ## **What Our Clients Say / Testimonials** The following are summaries of customer feedback, not direct quotations. For verbatim quotes, see the [Customer Stories page](https://get.eimmigration.com/company/customers). ### **George Rodriguez** **Attorney and Partner | Saenz-Rodriguez & Associates** Calls eimmigration a powerful addition to the office that has made the practice more efficient, and notes that attorneys can update client files while sitting in court or at the USCIS office. --- ### **Reggie Smith** **Attorney | Florida Keys Immigration Law Group** Has used eimmigration for about three years and rates it highly. Points to how easy the software is to work in, the ability for clients to answer questionnaires in the language they choose, and the customer service. --- ### **Sara Dady** **Owner and Managing Attorney | Dady Law Group, LLC** Has used eimmigration for case management for over a decade and calls it indispensable to her immigration practice. Credits the online trainings with helping her firm get full use of the system, saving both time and money. --- ### **Jeraline Singh Edwards** **Owner | Law Offices of Jeraline Singh Edwards** Runs a solo practice and handles the ownership, accounting, marketing, and paperwork herself. Says eimmigration makes running the practice much easier, and that without it she would be looking at retirement. Completes naturalization cases in about 15 minutes. --- ### **Ana Cristina Fontes** **Legal Team Manager | Canero Fadul Reis** Says eimmigration made the most sense for her firm because it combines form capabilities, one central place for everything, and an advanced reporting component the team uses daily. Credits it with making the firm more profitable. --- ### **David Simmons** **Principal Attorney | The Immigration Law Office of David Simmons** Describes eimmigration as intuitive and easy to use, working the way he works rather than the other way around. --- ### **Jonathan Ryan** **Owner and Attorney | Jonathan D. Ryan Law, LLP** Has used eimmigration for over a decade and calls it a critical part of his success, from completing immigration forms to running complex reports across thousands of clients and cases. --- ## **How to Get Started With eimmigration** 1. [**Book a Demo**](https://get.eimmigration.com/demo) — See how case management, forms, the Client Portal, security, and automation work in action. 2. [**Choose a Plan**](https://get.eimmigration.com/pricing) — Select Starter, Essentials, or Complete based on your team size, storage needs, and Premium Features. 3. **Configure the System** — Set up your workflows, import data, customize process templates, and configure the Client Portal and communication tools. 4. **Train Your Team & Go Live** — eimmigration provides training resources to help firms get started smoothly. Begin here to determine whether eimmigration fits your practice—then move toward a unified, efficient, and secure workflow. --- ## **Why Firms Stay With eimmigration** * **Immigration-specific, all-in-one functionality**—avoid stitching together multiple systems. * **Predictable, scalable pricing**—per-user billing without per-case fees. * **Trusted Security & Compliance**—Azure architecture, encryption, dedicated databases, and compliance standards. * **Automation & AI to reduce manual work**—from forms to reminders to document summarization. * **A strong experience for clients & staff**—intuitive tools, centralized information, and supportive resources. If you want immigration-native software that supports your entire practice—from intake through case closure—eimmigration provides that foundation. --- ## **Frequently asked questions** **Can different users be on different plans?** Plans are assigned at the account level. All users must be on the same plan. **How much storage will I need?** 1 GB of storage will give you enough space for over 1,000 cases unless you’re uploading many very large files. If you’re concerned about storage space, consider the Essentials or Complete plans, which include unlimited storage. **How much does additional data storage cost?** You can purchase additional storage for $6 per month, per GB. This is per account, not per user. **Can we purchase additional Premium Features without upgrading to a higher plan?** Yes, if you’re on Starter or Essentials, you can add more Premium Features for $15 per feature, per user/month. Complete includes all Premium Features. **How long are the subscription terms?** Subscriptions are monthly or annually. You don’t need to commit to 2–3 years like with some other platforms. **Is there any cost to cancel?** No, there is no cancellation fee. You may cancel at any time. You won’t get a refund for a subscription you’ve already paid for, and you will have access through the end of your current subscription period. You may export one copy of all your data for no charge. Additional copies will incur a cost depending on the size of your database. **Do we have to pay extra for training?** No. Every new customer gets a 1-hour admin training and a 1-hour caseworker training. The Complete plan includes an additional 1-hour private session. All customers also get unlimited access to live community training every Friday. **What's an Annual Success Review?** Firms on the Complete plan get an Annual Success Review: a dedicated session covering how the firm is using eimmigration, where there is room to work smarter, and how to get more out of the system. **Is there a set-up fee or any other hidden fees?** There are no setup fees or other hidden fees. Fee-based professional services are available for things like data imports, custom forms, custom reports, and more. **Do you offer an incentive if I refer a friend/colleague?** Yes — if you refer someone who becomes a customer, you’ll receive a $250 gift card and they’ll receive their first month of eimmigration for free. **How do you define a user?** A user is defined as any individual who uses the software. You should have one user license for each person on your team who will be logging in. **Is there discount pricing?** Yes, there are four types of discounts. Customers receive a lower monthly rate with an annual subscription. Progressive discounts are available based on the number of users. Non-profit organizations receive 50% off the standard monthly rate when committing to an annual term, and schools and universities also qualify (this one cannot be combined with the annual or volume discounts). Additional discounts are available for accounts with multiple branches. **Can I switch my Premium Features if I don’t like them?** Yes — you can switch your Premium Features if you’re on Starter or Essentials. Complete includes all Premium Features.