Customer Education Specialist

We’re hiring a Customer Education Specialist to build, manage, and scale our customer education programs. This role ensures that training is not optional, but a seamless, engaging, and essential part of the customer journey.

You’ll own both the systems and the content experience behind training—designing workflows, building in-product guidance, and creating high-quality written and video content that helps customers understand what to do, when to do it, and why it matters.

This role is highly execution-focused and requires someone who can quickly learn new software and translate that knowledge into clear, effective customer education.

What you’ll do

You'll jump into this role to quickly learn the eimmigration platform so you can translate complex workflows into simple, actionable customer education.

Your day-to-day focus will be on creating, managing, and optimizing the end-to-end training experience for customers.

Training content creation

Create and maintain written and video customer-facing content, including guides, emails, help articles, how-to videos, and walkthroughs.
Design and implement in-app product tooltips, flows, and checklists using Userpilot.
Ensure all content meets a high standard of clarity, tone, and grammatical accuracy.

Training implementation

Build and maintain onboarding and training workflows across tools.
Ensure customers are enrolled in the right training at the right time through automated and scalable systems.
Track training completion, engagement, and drop-off points across cohorts.

Training optimization

Partner with SMEs to develop and refine training content and certification programs.
Identify training gaps that lead to confusion, support tickets, or churn—and solve them through better systems or content.
Continuously improve training programs based on data, feedback, and observed customer behavior.

Your skills & experience

2+ years in Training, Enablement, Customer Education, or Operations within a SaaS environment (required)
Proven ability to quickly learn, master, and teach software products
An excellent writer with strong grammar skills and the ability to make complex ideas simple, clear, and easy to follow
Comfortable creating both written and video-based training content
A systems builder who enjoys creating structured workflows and scalable processes
Highly detail-oriented to catch what others miss, especially in content and user experience
Comfortable learning and working across multiple tools quickly with minimal guidance
Execution-focused—you ship, iterate, and improve based on results
Data-aware—you care about outcomes like completion rates, engagement, and adoption

What Success Looks Like

Increased training completion rates across all customer segments
Faster time-to-value through structured, well-executed onboarding flows
Reduced support tickets tied to “how do I…” questions
Always up-to-date written and video content that customers actually use and understand
Scalable systems and workflows that reduce manual effort
Strong correlation between training engagement and retention/adoption

Tools You’ll Use

HubSpot (Knowledge base, CMS, segmentation, automation, communication workflows)
Userpilot (in-app flows, onboarding guidance, adoption experiences)
Training platforms (academy, video libraries, certifications)

Why work with eimmigration

We're a fully remote business that respects flexibility.
Our team members are kind, collaborative, and love what we do.
We're a stable company that's been around for 30 years.
People truly enjoy working with us and they stick around for many years.
We get to work within the passionate, diverse community of immigration law professionals.

Annual Compensation: $65 to $80K

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