Cost and ROI

Immigration case management software typically costs between $55 and $119 per user per month, with pricing varying by feature tier, number of premium features included, and billing frequency (annual commitments are usually discounted). Some platforms charge flat fees for small teams, while others use per-user pricing that scales with firm size.

eimmigration offers three pricing plans: Starter at $55 per user per month (annual billing) or $60 monthly, which includes 48 standard features and 1 premium feature. Premium features are built to give firms flexibility in which advanced capabilities they include with their subscription. The Essentials plan starts at $82 per user per month (annual), and includes four premium features. The Complete plan, starting at $100 per month on the annual plan, includes all 16 premium features, API access, and additional onboarding and and annual success review. A 50% non-profit discount is available with annual commitment.

For comparison, CampLegal prices at $69 to $99 per user per month depending on tier and billing frequency. ImmiBox uses a different model with a $250 flat fee for up to 5 users or $50 to $80 per user per month for larger teams. Docketwise plans start at $69/mo for the basic plan up to $119/mo Advanced, all on the annual billing cycle.

Many immigration software options do not publish pricing publicly. Industry benchmarks suggest that immigration case management software typically pays for itself within 1-3 months through time savings on form preparation, deadline tracking, and data entry, with firms reporting 30-60% reductions in time spent on repetitive administrative tasks.

Firms should expect measurable reductions in administrative time (30-60% on repetitive tasks), faster case preparation, fewer data entry errors that trigger Requests for Evidence, increased capacity to handle more cases without proportional hiring, and improved client satisfaction from transparent status tracking and faster communication.

The time savings are the most consistently documented result across platforms. Form preparation time drops by 75-80% when intake questionnaire data auto-populates government forms instead of being manually retyped. One case study showed a firm reducing per-case preparation from 35 hours to 15 hours after implementation, which freed capacity to double case volume with the same staffing. eimmigration's published benchmarks include preparing cases 4x faster, completing casework in half the time, and 10-day faster client intakes.

Client-facing results include reduced status-check calls and emails (estimated at 25% reduction when clients have portal access to track their own case progress) and faster turnaround on document requests through automated workflows. On the compliance and risk side, automated form validation catches errors before filing, which reduces the rate of RFEs that cost attorney time and delay case resolution.

The operational capacity gain is particularly significant for small firms: handling 20% more cases with the same staff translates directly to revenue growth without incremental hiring costs. Results vary by firm size, caseload mix, and how thoroughly the firm adopts the platform's automation capabilities, so firms that only use the software as a document storage system will see far less benefit than those that implement workflow automation, automated intake, and deadline monitoring.

When a firm cancels immigration case management software, it typically loses access to the live platform at the end of the billing period and must export all case data, documents, and records before that date. Data ownership generally remains with the firm, but the ability to retrieve data after cancellation depends on the vendor's specific retention and deletion policies.

Standard industry practice gives firms a window (commonly 30 days) to export their data before the account is fully deactivated. After that window closes, the vendor may delete the data or archive it on backup systems for an additional period to satisfy legal, regulatory, or tax retention requirements.

Some vendors charge a fee to export your database. Things can range from a few hundred to several thousand dollars. eimmigration provides customers with a complete export of their database at no charge upon request.

Inactive accounts are typically flagged after 12 months and may face data deletion after 24 months of inactivity. The critical risk is failing to export before cancellation, because service suspension for non-payment may prevent data access entirely. Firms should plan the export step before initiating cancellation and verify that the exported data includes not just client records and documents but also case notes, workflow history, audit logs, and communication threads, since these elements are often harder to reconstruct from government records alone. It is worth asking the vendor specific questions before signing: how long data remains accessible after cancellation, what format the export takes (structured database export vs. flat file download), whether audit trail history is included in the export, and whether the vendor offers any post-cancellation data retrieval for an additional fee.